Terms of use

These Terms of Use ("Terms") constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you") and Mindeverse s.r.o., with its registered office at Pasecká 863, 73543 Albrechtice, ID No. 29648629, File No. C 104221, kept by the Regional Court in Ostrava, Czech Republic ("Finds" or "we"). These Terms govern your access to and use of the mobile application called Finds ("App"), developed and operated by us.

By downloading, accessing, or in any other way using the App, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. IF YOU DO NOT AGREE WITH THESE TERMS, DO NOT USE THE APP.

If you use the App as a consumer, meaning as a natural person acting outside your business or profession, you are referred to in these Terms as a "consumer". Nothing in these Terms limits or excludes any rights that a consumer in the European Union ("EU") may have under applicable mandatory consumer protection laws.

RENEWAL NOTICE: If you purchase a paid subscription, your subscription will automatically renew at the end of each subscription period unless you cancel it before the renewal date, and you will be charged the applicable subscription fee. For more information, please see Section 6.

APPLE NOTICE: You and Finds acknowledge and agree that (i) these Terms are concluded solely between you and Finds, and not with Apple Inc.; (ii) Finds, not Apple, is solely responsible for the App and its content; and (iii) Apple Inc. and its subsidiaries are third-party beneficiaries of these Terms, and upon your acceptance, Apple has the right to enforce these Terms against you as a third-party beneficiary thereof.

For information on how we collect, use and process information you provide to us, please refer to our privacy policy available in the App or on our website at thefinds.app ("Privacy Policy").

1. Eligibility and Age Requirements

The App is intended for users aged 13 and over.

By accessing, using or attempting to use our App, you represent and warrant that:

• you are at least 13 years old;

• if you are between 13 and 15 years of age (or under the age of digital consent in your jurisdiction), you have obtained verifiable parental or guardian consent to use the App and to the processing of your personal data as described in our Privacy Policy;

• if you are under the age to form a binding contract in your jurisdiction, your parent or guardian has reviewed and accepted these Terms on your behalf;

• you have the legal capacity to enter into a binding agreement.

We do not knowingly collect personal data from children under 13. If we become aware that a user is under 13, we will delete their account and associated data without delay.

Parents or guardians who believe their child has created an account without appropriate consent should contact support@thefinds.app immediately.

2. Account Registration and Security

To use Finds, you must create an account. You may register using an email address and password, or using Apple ID sign-in.

By creating an account, you agree to:

• provide accurate, current, and complete information during registration;

• maintain only one account — one account per person is the rule. Creating multiple accounts to circumvent usage limits, free trial restrictions, or any other system is a breach of these Terms;

• keep your login credentials confidential and not share them with any third party;

• notify us immediately at support@thefinds.app if you become aware of any unauthorized access to your account;

• take full responsibility for all activity conducted under your account.

We reserve the right to suspend or terminate accounts that contain false information, that appear to have been created in violation of these Terms, or that are duplicates of an existing account.

3. License to Use the App

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to download and use the App on any Apple-branded device that you own or control, as permitted by the Usage Rules set forth in the Apple Media Services Terms and Conditions.

Where applicable, this license may be extended to other accounts associated with you via Apple Family Sharing or volume purchasing programs, in accordance with Apple's applicable terms.

You may not sublicense, sell, resell, transfer, assign, or otherwise commercially exploit or make available to any third party the App or your access to it. No other use is permitted without our prior written consent.

4. The App — What Finds Is and Is Not

Finds is an AI-powered visual fashion discovery app.

The core function: you crop or photograph a clothing item, and Finds returns visually similar purchasable products with direct links to the original retailer's store.

Finds does not sell products directly. All purchases are made on third-party retailer platforms, for more information please see Section 13. We are not a party to any transaction between you and a retailer and accept no responsibility for those transactions.

Therefore, we do not guarantee:

• that any specific product will be available for purchase;

• the accuracy of prices, availability, sizing, or product descriptions shown in the App — these are sourced from third-party retailers and may be outdated;

• that results will match your expectations or preferences;

• that links to retailer pages will always be active and functional.

All purchasing decisions are made at your own discretion and risk. We strongly recommend verifying product details on the retailer's own platform before completing any purchase.

5. Subscription Plans

5.1 Overview

Finds offers 2 plans: a Free Plan and a Pro Plan. Both plans include access to the core visual discovery feature as described in Section 4. The distinction is in usage volume and access to additional features.

New users who have not previously used trial access to Pro Plan features may be eligible for one-time 7-day trial access to selected Pro Plan features, as described in Section 5.4.

5.2 Free Plan

The Free Plan is made available to all users free of charge and no payment method is required for the creation of an account.

The Free Plan provides access only to selected features of the App as described in the subscription pricing page within the App or on our website at thefinds.app.

The Free Plan features and their usage are limited. Once the limit has been reached, the relevant feature may be unavailable, restricted or limited until such limit is renewed, reset or otherwise made available again in accordance with the subscription information displayed in the App. Any renewal or reset of usage limits takes place weekly, unless stated otherwise.

As of the date of these Terms, the following specific limitations apply to the Free Plan:

• Finds: Free Plan users may perform up to 5 finds per week. The weekly allowance resets at midnight at the beginning of each calendar week in the user's local timezone. Once the weekly allowance is exhausted, no further finds may be performed until the next weekly reset. Users who wish to perform additional finds before the reset may purchase a Find Pack as described in Section 5.5.

• Library: Free Plan users may save a maximum of 8 products to their Library. Once this limit is reached, no additional products may be saved unless the user removes existing saved items or upgrades to the Pro Plan.

• Boards: The ability to create boards is not available on the Free Plan. This feature is reserved exclusively for Pro Plan subscribers.

• Feeds: Product display within all in-app feeds, including the home feed, similar items feed, and search results, is limited for Free Plan users. Only a limited number of products will be shown per session.

• Keyword search: Keyword search functionality is available on the Free Plan; however, results are limited to brand name searches and brand profile pages. Product-level search results are not available to Free Plan users and are reserved for Pro Plan subscribers.

Free Plan users who wish to access additional features, higher usage limits or other paid benefits may be required to upgrade to the Pro Plan or purchase another paid option, such as "Find Pack" as described in Section 5.5.

We may from time to time add, remove, modify or replace any features, functionalities, content, limits or benefits available under the Free Plan.

The Free Plan may include advertisements, sponsored content or other commercial communications.

5.3 Pro Plan

The Pro Plan is a paid subscription that provides access to all features made available by us under the Pro Plan from time to time. No additional purchase is required to access features included in the Pro Plan during the active subscription period.

The Pro Plan is offered on 2 billing cycles: monthly or annual subscriptions. Both billing cycles provide identical access to all Pro Plan features.

The available billing cycles, applicable prices and any promotional offers will be displayed in the App before you subscribe.

For terms on renewal, cancellation and refunds, please see Section 6.

Any promotional rate applies only to the first year of the subscription. Upon renewal, the annual plan renews at the then-current standard annual price. Promotional rates are not guaranteed to be available at any given time and may be withdrawn or changed without notice.

5.4 Free Trial Access to Pro Plan Features

We may offer new users one-time trial access to selected Pro Plan features for 7 days. This trial access is not a paid subscription, does not require a payment method, and does not automatically convert into a paid Pro Plan subscription.

During the trial period, you may use the Pro Plan features made available as part of the trial. If you do not purchase a paid Pro Plan subscription before the trial period ends, your account will automatically revert to the Free Plan at the end of the 7th day and no charge will be made.

Each user is entitled to 1 free trial only. The free trial is not available to users who have previously subscribed to the Pro Plan. You acknowledge that attempting to obtain additional free trials by creating multiple accounts or by any other means constitutes a breach of these Terms and may result in the suspension or termination of your account without right to refund.

5.5 Find Packs

Find Packs are one-time purchases available exclusively to Free Plan users. Pro Plan subscribers may not purchase Find Packs as they already have unlimited finds.

Find Packs provide a fixed number of additional finds that can be used immediately, regardless of whether the weekly free allowance has been exhausted. Purchased Find Pack finds remain available until used.

The available Find Pack options, including the number of finds included and the applicable price, will be displayed in the App at the time of purchase. We may introduce, modify or discontinue Find Pack options from time to time.

6. Billing, Cancellation, and Refunds

6.1 Payment Processing

All payments are processed through Apple's App Store payment system. Finds does not directly collect, store, or process your payment card details or billing information. We may receive and process limited purchase-related information, such as transaction confirmations or subscription status, to provide and manage your access to paid features. By making a purchase, you also agree to Apple's applicable payment terms.

6.2 Auto-Renewal

Pro Plan subscriptions renew automatically at the end of each billing cycle unless cancelled before the renewal date. You will be charged the applicable subscription price at the start of each new billing cycle.

6.3 Cancellation

You may cancel your subscription at any time through your Apple subscription settings. Cancellation takes effect at the end of the current paid billing period. You will retain access to the Pro Plan until that date, after which your account will automatically revert to the Free Plan. No partial refund is issued for the remaining portion of the current subscription period.

6.4 Refunds

Finds does not process refunds directly. All refund requests are handled by Apple in accordance with Apple's applicable refund policy and procedures. To request a refund, you must contact Apple or submit a refund request through the App Store. Downgrading from the Pro Plan to the Free Plan does not result in a refund for any remaining subscription period.

If you are a consumer within the EU, you may have a statutory right to withdraw from a paid subscription or other paid digital service within the applicable statutory period, usually 14 days from the date of purchase or subscription, unless that right is lawfully excluded or has expired. Because purchases are made through Apple's App Store payment system, any withdrawal, refund or payment reversal must generally be requested through Apple's refund process.

6.5 Price Changes

We may change the pricing of the Pro Plan, Find Packs or other paid options from time to time. Existing subscribers will be notified of any price changes before they take effect and will not be charged the new price until their next renewal cycle of subscription or new purchase following the notification. The applicable prices will be displayed in such notice or in the App. If you do not agree with a price change, you may cancel your subscription before the change takes effect or before your next renewal, as applicable. Continued use of the Pro Plan after a price change takes effect constitutes acceptance of the new price.

7. App Discontinuation

We may discontinue, suspend, shut down or materially modify the App or any feature of the App.

If we do so and where reasonably possible, we will provide you with prior notice. Prior notice may not be provided where the discontinuation, suspension, shutdown or modification is required by law, a court decision, or a decision, order or request of a competent public authority.

If we discontinue the App or a paid feature during your paid subscription period, this does not affect any statutory remedies or refund rights you may have as a consumer within the EU. Where your purchase was made through Apple, you acknowledge that all payments are processed through Apple's payment system and not directly by us, therefore Finds has no direct ability to issue refunds through its own payment system. For refund requests and payment-related requests terms please see Section 6.

Finds will, however, provide you with all reasonably requested cooperation that is reasonably within our control to help you assert your statutory rights or communicate with Apple in relation to your subscription.

8. Acceptable Use

By using the App, you agree to use it only for its intended purpose as described in these Terms and in compliance with law. You agree not to:

• use the visual discovery feature to upload, capture, or process any image that depicts or includes a natural person without their consent, whether as the primary subject or incidentally in the background;

• create multiple accounts to circumvent the one account per person rule, to obtain additional free trials, or to bypass any usage limitation;

• attempt to abuse, manipulate, or exploit the free trial system in any way;

• use or attempt to use the App in a way that is unlawful, infringes copyright, is fraudulent, malicious, or could subject Finds to harm or liability;

• upload images that you do not have the right to use or that in the sole judgment of Finds depict content that is illegal, harmful, or offensive;

• do anything that could disable, overburden, or impair the proper functioning of the App;

• use automated tools, bots, scrapers, or scripts to access or interact with the App without our prior written permission;

• interfere with, disrupt, or damage the App's infrastructure, servers, or networks;

• use the App for any commercial purpose without our prior written permission, including reselling access to the App or its results;

• attempt to gain unauthorized access to any part of the App, our systems, or other users' accounts;

• except as expressly authorized by law reverse engineer, decompile, disassemble, translate, reconstruct, transform, or extract any part of the App.

We reserve the right to determine in our sole discretion whether any use of the App constitutes a violation of these Terms.

9. Legal Compliance and Export Control

By using the App, you represent and warrant that:

• you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a terrorist-supporting country;

• you are not listed on any U.S. Government list of prohibited or restricted parties;

• your use of the App complies with all applicable laws and regulations in your jurisdiction.

10. Photos and Image Processing

When you use the visual discovery feature as described in Section 4, you upload or capture a photo within the App.

You must not upload, submit, or otherwise provide any photo, image, or video that depicts, includes, or contains the image, likeness, or other depiction of any natural person (including yourself), whether as the primary subject or incidentally in the background, without their consent.

Photos submitted for visual discovery are processed temporarily using AI technology provided or hosted by a third-party service provider. The original image is used to create a vector representation, also referred to as a visual embedding, which is then used only to compare the image with relevant product data and return visual discovery results. The matching process is performed in vector form.

We do not publish photos submitted for visual discovery, display them to other users, add them to any public profile, gallery or "wall" of photos, or use them to create public profiles of people. The original image and the temporary visual embedding are deleted after the results are returned and are not stored in our database for future searches.

You retain full ownership of any image you submit. By submitting an image, you grant us a temporary, limited license to process that image solely for the purpose of providing the relevant App feature. For full details of how image data and profile data are handled, please refer to our Privacy Policy.

11. User Content

The App may allow you to create, upload, submit or otherwise make available certain content or information within the App, including your profile photo, profile information, likes, follows, preferences or other interactions with content in the App ("User Content").

Your profile photo and other profile information may be stored in our cloud database for the purpose of creating and operating your account, providing the App and enabling related App features. Unless the App clearly states otherwise, your profile photo and profile information are used only within the App and are not published outside the App.

The App may include or introduce features that allow users to interact with content in ways visible to others, such as liking products, which may display aggregate like counts, following brands, which may display follower counts, or displaying selected profile information in connection with user-facing features. In connection with User Content, the following applies:

• you retain ownership of any User Content you create, upload or submit, including your profile photo;

• by uploading, submitting or otherwise making available User Content, you grant us a non-exclusive, royalty-free, worldwide license to use, store, display, reproduce, process and technically modify such User Content solely for the purpose of operating, providing, securing and improving the App and its relevant features;

• this license applies for as long as the relevant User Content is stored in or used through the App, and terminates when the relevant User Content is deleted, unless continued retention is required or permitted by applicable law;

• you agree not to upload, submit or make available any User Content that is unlawful, harmful, offensive, defamatory, misleading, or that infringes any third-party rights, including intellectual property, privacy or personality rights;

• we reserve the right to remove or restrict access to any User Content that violates applicable law, these Terms or the rights of any third party.

For full details of how profile photos, profile information and other personal data are handled, please refer to our Privacy Policy.

12. Intellectual Property

All rights, title, and interest in the App, including but not limited to its design, branding, name, algorithms, software, visual embeddings pipeline, product matching system, content, and visual identity, are owned by or licensed to Finds. Nothing in these Terms grants you any ownership right or license in the App's intellectual property beyond the limited use license described in Section 3.

You and Finds acknowledge that, in the event of any third-party claim that the App or your possession and use of the App infringes that third party's intellectual property rights, Finds, not Apple, will be solely responsible for the investigation, defense, settlement, and discharge of any such intellectual property infringement claim.

13. Third-Party Services and Links

The App integrates with third-party services and links to retailer platforms. We are not responsible for the content, availability, pricing, privacy practices, or terms of any retailer platforms or third-party services. Accessing retailer pages through the App is done at your own risk. We strongly encourage you to review the terms and privacy policies of any retailer platform or third-party service you interact with.

You must not be in violation of any applicable third-party service agreements when using the App.

Third-party services used to operate the App include Apple Inc. (App Store, payment processing, Apple ID authentication), Supabase Inc. (cloud database and backend infrastructure), HuggingFace Inc. (cloud-based AI model hosting and processing), and Resend Inc. (email delivery). The App, including its database, backend infrastructure and AI processing, operates using cloud-based systems provided by third-party service providers. Full details are set out in our Privacy Policy.

14. Maintenance, Support, and Warranties

Finds is solely responsible for providing any maintenance and support services with respect to the App as required by law. You and Finds acknowledge that Apple has no obligation whatsoever to furnish any maintenance or support services with respect to the App.

We do not guarantee that the App will be uninterrupted, error-free, or available at all times; that visual discovery results will be accurate, complete, or meet your expectations; or that product availability, pricing, or descriptions sourced from third-party retailers will be accurate.

The App is provided on an "as is" and "as available" basis to the maximum extent permitted by law. This does not affect any statutory rights you may have as a consumer within the EU, including rights relating to defective digital content or digital services.

If you are a consumer within the EU and you believe that the App or any paid feature is defective or not provided in accordance with these Terms, you may submit a complaint to support@thefinds.app. Please include your account email or Apple ID, purchase details, a description of the issue and your preferred remedy. We will handle consumer complaints without undue delay and no later than 30 days after receipt, unless we agree with you on a longer period.

If you are a consumer and a paid feature of the App is defective or is not provided in accordance with these Terms, you may request that we remedy the defect within a reasonable time and without significant inconvenience to you; if the defect cannot be remedied, is not remedied within a reasonable time, occurs repeatedly, or materially affects your use of the paid feature, you may have the right to a reasonable price reduction or to withdraw from the relevant paid purchase, with any payment reversal or refund generally handled through Apple's refund process where the purchase was made through Apple's App Store payment system.

15. Claims Relating to the App

You and Finds acknowledge that Finds, not Apple, is responsible for addressing any claims by you or any third party relating to the App or your possession and use of the App, including but not limited to:

• product liability claims;

• any claim that the App fails to conform to any applicable legal or regulatory requirement;

• claims arising under consumer protection, privacy, or similar legislation.

Apple has no obligation or liability with respect to any such claims.

16. Limitation of Liability

To the maximum extent permitted by law:

• we shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the App;

• we shall not be liable for any purchasing decisions made through third-party retailer platforms accessed via the App;

• we shall not be liable for any loss resulting from App discontinuation, suspension, or shutdown;

• we shall not be liable for any unused Find Pack finds or any unused portion of a subscription following account termination or App discontinuation;

• our total aggregate liability to you for any claim arising under or in connection with these Terms shall not exceed the total amount paid by you to us in the 12 months preceding the claim, or USD 10, whichever is greater.

Nothing in these Terms limits or excludes liability that cannot be excluded under the applicable law, including liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.

17. Account Suspension and Termination

17.1 Termination by Us

We reserve the right to suspend, restrict, or permanently terminate your account and access to the App immediately and without prior notice if we reasonably determine that you have:

• violated any provision of these Terms;

• engaged in fraudulent, abusive, or deceptive activity;

• created multiple accounts or abused the free trial system;

• used the App to photograph or capture images of any person without their consent for the purpose of identifying their clothing or personal items;

• misused, exploited, or attempted to circumvent the subscription or Find Pack systems;

• created a security, legal, or reputational risk for Mindeverse s.r.o. or other users.

Upon termination for any breach of these Terms, your access to the App ceases immediately. You may lose access to features, including any active Pro Plan subscription, unused Find Pack finds and your saved library, to the extent permitted by law.

No refund will be issued by Finds for any remaining subscription period or unused purchases, because payments are processed through Apple's App Store payment system. Any refund entitlement is governed by Apple's refund process and applicable mandatory consumer protection laws. Finds will provide you with reasonably requested cooperation that is reasonably within our control and necessary to help you assert your statutory rights, submit or support a refund request, or communicate with Apple in relation to your purchase.

17.2 Termination by You

You may delete your account at any time through the App settings. Account deletion takes effect promptly. Your personal data will be handled in accordance with our Privacy Policy.

Subscription cancellation is separate from account deletion and must be managed through your Apple ID settings to avoid further charges.

18. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of the Czech Republic, without regard to its conflict of law provisions.

Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts of the Czech Republic, unless mandatory consumer protection laws in your jurisdiction require otherwise. If you are a consumer resident in the EU, you may also be entitled to bring proceedings before the courts of your country of residence.

If you are a consumer and the legal relationship contains an international element, this choice of law does not deprive you of the protection afforded to you by mandatory provisions of the law that would apply in the absence of this choice of law.

19. Force Majeure

We shall not be liable for any failure or delay in performance resulting from circumstances beyond our reasonable control, including but not limited to acts of God, internet or infrastructure outages, third-party service failures (including AI model providers, cloud infrastructure, or payment processors), government actions, legal or regulatory requirements, or any other event of force majeure. In such circumstances, our obligations will be suspended for the duration of the event.

20. Changes to These Terms

We may update these Terms from time to time to reflect changes in the App, applicable law, or our business practices. For material changes, we will provide reasonable advance notice via in-app notification or email before the change takes effect, where required by applicable law.

The "Last updated" date at the top of these Terms indicates when they were most recently revised. Your continued use of the App after updated Terms take effect constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using the App and may delete your account.

21. Apple App Store Specific Terms

Use of the App is subject to the Apple Media Services Terms and Conditions and App Store Usage Rules, which are incorporated into these Terms by reference.

The following terms apply specifically to your use of the App downloaded from the Apple App Store:

• These Terms are between you and Finds only, and not Apple.

• Apple has no obligation to provide any maintenance or support services for the App.

• In the event of any failure of the App to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for the App to you. To the maximum extent permitted by applicable law, Apple has no other warranty obligation with respect to the App.

• Apple is not responsible for addressing any claims by you or any third party relating to the App, including product liability claims, consumer protection claims, or intellectual property infringement claims.

• Apple and its subsidiaries are third-party beneficiaries of these Terms. Upon your acceptance of these Terms, Apple has the right to enforce these Terms against you as a third-party beneficiary thereof.

• You must comply with the Apple Media Services Terms and Conditions and App Store Usage Rules when using the App.

• You represent and warrant that you are not located in a country subject to a U.S. Government embargo or designated as a terrorist-supporting country, and that you are not listed on any U.S. Government list of prohibited or restricted parties.

22. General Provisions

Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and Finds regarding your use of the App and supersede all prior agreements, representations, or understandings.

Severability: If any provision of these Terms is found to be invalid, illegal, or unenforceable under applicable law, that provision shall be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible, without affecting the validity or enforceability of the remaining provisions.

No Waiver: Our failure to enforce any right or provision of these Terms on any occasion shall not constitute a waiver of that right or provision on any future occasion.

Assignment: You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations under these Terms without restriction, including in connection with a merger, acquisition, or sale of assets.

Language: These Terms are provided in English. In the event of any conflict between a translated version and the English version, the English version shall prevail.

Notices: All notices to us should be sent to support@thefinds.app. Notices to you will be sent to the email address associated with your account or delivered via in-app notification.

23. Contact

If you have questions, concerns, or requests relating to these Terms or your use of the App:

Mindeverse s.r.o.

Email: support@thefinds.app

Address: Pasecká 863, Albrechtice, 735 43, Czech Republic

Website: thefinds.app

We will do our best to respond to all questions within 30 days.